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KMSA Practitioner development masterclass series: Module 2

Tuesday, 27 February 2024

19:00 - 21:00 CAT

Exciting trends are poised to revolutionise the realm of knowledge management, shaping the growth, operations, and customer interactions of organisations. The ongoing digital revolution is fundamentally altering our work and learning environments, with technology playing a pivotal role. In this context, knowledge management is undergoing a significant transformation, gaining prominence as organisations seek to streamline processes, enhance customer experiences, and secure a competitive edge.

In this evolving landscape, modern knowledge management processes are facilitating anonymous questioning and expert contributions from employees. This dynamic approach breaks down silos, fostering a living knowledge base that empowers teams across functions, such as R&D, product management, sales, help desks and client service desks, to deliver greater value with enhanced efficiency.

The success or failure of organisations hinges on how they capture, store, share, and effectively manage collective knowledge in pursuit of business goals. Seamless access to knowledge enhances employee productivity, while obstacles to information retrieval lead to inefficiency and frustration. Problem-solving strategies often involve natural, informal communication and knowledge transfer, but the challenge lies in missing out on undocumented, tacit knowledge. Teams may spend unnecessary time searching for inaccessible information or redundantly addressing frequently asked questions. Conversely, intentional and effective knowledge management enables swift access to all available information, with the option to consult internal experts for further clarification.

At its core, knowledge management is indispensable for organisations, especially those operating at scale. The capture, storage, and sharing of employees' knowledge and experience not only enrich the overall workforce's knowledge, but also boost efficiency and safeguard intellectual capital without compartmentalising it.

Module 2: Foundational concepts, history, definitions, ISO 30401:2018

Lecturer: Hanlie Smuts
Time: 19:00 – 21:00


Fees: KMSA Paid Up Members: No charge | Non-members: R450



  • To get member discount you must use the email address associated with your regular KMSA account.

  • If you use a new email address a new account will be opened for you, unless you ask the secretariat to update your old account details.

  • Member discount is only offered to paid-up members.

  • You and the billing contact of your organisation will receive invoices a few minutes after you have registered.

  • If you see a red notice on the screen about unpaid invoices please contact the secretariat on to resolve.

  • Cancellation: Cancellation needs to be done in writing at least 72 hours prior to the webinar.

This Masterclass has been postponed, we will communicate further details as soon as possible.

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