KMSA MASTERCLASS SERIES KMSA Practitioner development masterclass series: Module 2 Tuesday, 27 February 2024 19:00 - 21:00 CAT Exciting trends are poised to revolutionise the realm of knowledge management, shaping the growth, operations, and customer interactions of organisations. The ongoing digital revolution is fundamentally altering our work and learning environments, with technology playing a pivotal role. In this context, knowledge management is undergoing a significant transformation, gaining prominence as organisations seek to streamline processes, enhance customer experiences, and secure a competitive edge. In this evolving landscape, modern knowledge management processes are facilitating anonymous questioning and expert contributions from employees. This dynamic approach breaks down silos, fostering a living knowledge base that empowers teams across functions, such as R&D, product management, sales, help desks and client service desks, to deliver greater value with enhanced efficiency. The success or failure of organisations hinges on how they capture, store, share, and effectively manage collective knowledge in pursuit of business goals. Seamless access to knowledge enhances employee productivity, while obstacles to information retrieval lead to inefficiency and frustration. Problem-solving strategies often involve natural, informal communication and knowledge transfer, but the challenge lies in missing out on undocumented, tacit knowledge. Teams may spend unnecessary time searching for inaccessible information or redundantly addressing frequently asked questions. Conversely, intentional and effective knowledge management enables swift access to all available information, with the option to consult internal experts for further clarification. At its core, knowledge management is indispensable for organisations, especially those operating at scale. The capture, storage, and sharing of employees' knowledge and experience not only enrich the overall workforce's knowledge, but also boost efficiency and safeguard intellectual capital without compartmentalising it. Module 2: Foundational concepts, history, definitions, ISO 30401:2018 Lecturer: Hanlie Smuts Time: 19:00 – 21:00 ​ REGISTRATION FEES: ​ Fees: KMSA Paid Up Members: No charge | Non-members: R450 ​ TERMS AND CONDITIONS: To get member discount you must use the email address associated with your regular KMSA account. If you use a new email address a new account will be opened for you, unless you ask the secretariat to update your old account details. Member discount is only offered to paid-up members. You and the billing contact of your organisation will receive invoices a few minutes after you have registered. If you see a red notice on the screen about unpaid invoices please contact the secretariat on KMSAServices@vdw.co.za to resolve. Cancellation: Cancellation needs to be done in writing at least 72 hours prior to the webinar. ​ This Masterclass has been postponed, we will communicate further details as soon as possible.

MEMBERSHIP About KMSA Membership Whether you are a seasoned knowledge management practitioner or just interested in the field, KMSA provides a network of like-minded people, willing to share their expertise. Participants are from all walks of life, including public and corporate sectors, academia and consultants, who connect monthly by webinar. Other activities include a lively WhatsApp chat group, regular newsletters and an annual conference. We source content for our meetings both locally and internationally. ​ Our membership model focuses on the individual practitioner, but we also offer group membership rates for institutions employing multiple practitioners. For a single annual group fee of R6 300, the full benefits of membership can be enjoyed by several individuals across the organisation. Benefits of KMSA Membership Monthly knowledge management workshops & webinars Annual industry/knowledge convention Lively KM focused digital chat group Regular news bulletins International networking opportunities Professional credentialing KMSA Brochure Anchor 1 Membership Formats Student ZAR 0 Student Member Free Plan No Charge Retired ZAR 0 Retired Individual Member Valid for one year Invoiced to you privately Individual ZAR 1,765 Individual Practitioner Membership Valid for one year Invoiced to you privately Corporate ZAR 6,3 00 Corporate Group Membership Valid for one year Invoiced to you privately The association is a not-for-profit body owned and managed by its members in terms of its constitution and memorandum of incorporation. The association recovers its operating costs from members by charging members an annual membership subscription fee, payable by the end of the second month of each year. Members may participate in the governance of the organisation at the annual general meeting of members or by volunteering to serve on the board or other operational committees. Join Now Alternatively download, print and complete this short pdf form and return to kmsaservices@vdw.co.za Need more details? Contact us We are here to assist. Contact us by phone, email or via our social media channels. Contact Us

Knowledge Management is the process of creating, retaining, sharing and better utilising the knowledge and information assets of an organisation to achieve its objectives. KM Week - 16 to 21 October 2023

Registration Sponsorship Accommodation PHYSICAL EARLY BIRD REGISTRATION (Closes 31 May 2024) KMSA Paid-up Member: R3 500 Non-members: R4 500 Speakers: R3 000 Student / Retired: R 850 PHYSICAL REGISTRATIONS (From 1 June 2024) KMSA Paid-up Members: R4 000 Non-members: R5 000 Speakers: R3 000 Student / Retired: R 850 ​ VIRTUAL REGISTRATION KMSA Paid-up Members: R2 000 Non-members: R2 500 Speakers: R1 800 Student / Retired: R 550 Physical Registration Virtual Registration

Knowledge Management South Africa A Society For Knowledge Management Professionals The society is a non-profit voluntary association governed by an elected management board, and hosted by an association management company for its day to day operations. The society supports the research and development of knowledge management practices in both private and public sectors. Articles Blog: Leading KM Trends for 2024 by Brayn Wills OUR KM SERVICE PROVIDERS Read More Need more details? Contact us We are here to assist. Contact us by phone, email or via our social media channels. Contact Us

USEFUL SITES Knowledge Management Tools The Roles and Responsibilities of a Knowledge Manager Need more details? Contact us We are here to assist. Contact us by phone, email or via our social media channels. Contact Us

KMSA Webinar: Knowledge discovery – the art of using data to tell a story ​ Tuesday, 9 April 2024 13:00 - 14:00 CAT Are you struggling to convert your data findings into a data story when you meet with the decision-makers in your organisation? Data storytelling involves a story that explains your data insights and propel people to act based on data informed decision-making. Stories about your insights that evoke emotion, is what drives people to act and make better informed decisions. Any data analysis is only as good as the narrative describing the insight. Data cannot speak for itself; it therefore needs a voice. In this webinar, you will learn how to use Data Storytelling through a practical approach that will empower you. SPEAKER Mitzie van Heerden Mitzie is a data-enthusiast with over a decade of training experience, is deeply invested in enriching the lives of others. She holds the title of Lead Facilitator at Moyo and is an experienced Microsoft Certified Trainer (MCT) with a passion for data and talent development. Her proficiency extends to delivering captivating sessions and simplifying complex concepts for effective knowledge transfer. REGISTRATION FEES: Paid up KMSA Members: No charge Non-KMSA Members: R450 Online Registration is now closed for this event

PAIA MANUAL & POPI ACT Privacy Policy and Access to Information 1. The internal systems and staff practices applied by our association and its agents to protect personal information entrusted to us are stringent, discreet, and well developed. This document outlines common practices by our association in this regard, which may in some respects be unique to the association’s ecosystem. 2. It is a legal requirement for associations to maintain records of their members and their representatives, present and past. These records will typically include names, address details and phone numbers to facilitate communications and transactions between an association and its members and past members. 3. Addresses and phone details of members held in formal membership registers will be used to communicate with members on issues that are within the scope and mandate of the association and for no other purpose. Address details are also used for delivery of financial notices, invoices and statements to members including telephonic follow ups. 4. The names of members of an association, present and past, and their representatives are legally in the public domain and may be shared on the website of the association, reported on in the annual report of the association or may be used in communications with third parties, statutory bodies or for marketing purposes. 5. Address, phone, and demographical information associated with members are held in strict confidence by our association, using suitable systems and agreements to protect such data, and are not shared with or sold to third parties or to other members or office bearers, unless required by order of a court, or other legal warrant. 6. Certain classes of members with commercial interests in the public or private sharing of their names and contact details for marketing purposes, will be accommodated by sharing of such information on websites or other public platforms of the association. 7. Video recordings, slides and papers relating to presentations conducted by members at association events may be published to proceedings or digital platforms of the related association unless the association receives instruction to the contrary. 8. The names of persons attending association meetings are recorded and may be disclosed digitally or otherwise to others attending or sponsoring a meeting. Contact details or other personal information will not be shared in this regard. 9. Certain popular digital discussion systems used by associations to facilitate member interaction, exposes the phone numbers of participants to other participants. Members joining these groups agree to this level of sharing of personal information by joining such groups. Note that associations using these systems may not have full control over who joins these groups due to technical limitations. 10. Email and internet pages of the association may contain tracking elements for collecting statistical information on opening and visiting trends. In cases where delivery of communications is in dispute the association may use these tracking elements to resolve the dispute. 11. Market sensitive procurement or product information, specifications or codes or buyer preferences that may come into possession of the association during the course of its work will be held in strict confidence and will not be shared with third parties, with other members or sold or commercially used in whatsoever way, without explicit permission of the member. ​ ​ Public Access to Information Act Manual A GUIDE TO ACCESSING OUR INFORMATION IN TERMS OF SECTION 51 OF THE PROMOTION OF ACCESS TO INFORMATION ACT NO. 2 OF 2000 Download PAIA Manual Need more details? Contact us We are here to assist. Contact us by phone, email or via our social media channels. Contact Us

CONTACT KMSA First Name Last Name Email Subject Message Send Thanks for submitting! Our Address Hurlingham Office Park, Baobab Block, 59 Woodlands Ave, Hurlingham Manor, Sandton Contact Us Tel: +27 (11) 061 5000 Email: kmsaservices@vdw.co.za ​ Post and Courier: PostNet Suite #0530 Private Bag X51 Bryanston 2021

PHYSICAL REGISTRATION Terms and Conditions To get member discount you must use the email address associated with your regular KMSA account. If you use a new email address a new account will be opened for you, unless you ask the secretariat to update your old account details. Member discount is only offered to paid-up members. You and the billing contact of your organisation will receive invoices a few minutes after you have registered. If you see a red notice on the screen about unpaid invoices please contact the secretariat on kmsaservices@vdw.co.za to resolve. No swopping between physical and virtual attendance will be allowed after 1 August 2024 . Should you wish to change your registration from physical to virtual you will be liable for the physical registration fee, this is due to the final numbers that need to be provided to the venue and costs incurred. Should you wish to cancel your registration altogether, please do so in writing to kmsaservices@vdw.co.za by no later than 10 August 2024 . Any cancellations not made or the delegate is a NO-SHOW at the conference (physical or virtual) the FULL registration will be payable. If you are asked for a 'Valid Purchase Order Number' kindly use your name as a reference.

MEMBERSHIP About About KMSA Membership Whether you are a seasoned knowledge management practitioner or just interested in the field, KMSA provides a network of like-minded people, willing to share their expertise. Participants are from all walks of life, including public and corporate sectors, academia and consultants, who connect monthly by webinar. Other activities include a lively WhatsApp chat group, regular newsletters and an annual conference. We source content for our meetings both locally and internationally. Our membership model focuses on the individual practitioner, but we also offer group membership rates for institutions employing multiple practitioners. For a single annual group fee of R5 225, the full benefits of membership can be enjoyed by several individuals across the organisation. Our membership model focuses on the individual practitioner, but we also offer group membership rates for institutions employing multiple practitioners. For a single annual group fee of R5 225, the full benefits of membership can be enjoyed by several individuals across the organisation. Benefits Benefits of KMSA Membership Monthly knowledge management workshops & webinars Annual industry/knowledge convention Lively KM focused digital chat group Regular news bulletins International networking opportunities Professional credentialing KMSA Brochure Pricing Membership Formats Student ZAR 0 Student Member Free Plan No Charge Retired ZAR 500 Retired Individual Member Valid for one year Invoiced to you privately Individual ZAR 1,570 Individual Practitioner Membership Valid for one year Invoiced to you privately Corporate ZAR 6,000 Corporate Group Membership Valid for one year Invoiced to you privately The association is a not-for-profit body owned and managed by its members in terms of its constitution and memorandum of incorporation. The association recovers its operating costs from members by charging members an annual membership subscription fee, payable by the end of the second month of each year. Members may participate in the governance of the organisation at the annual general meeting of members or by volunteering to serve on the board or other operational committees. Join Now Alternatively download, print and complete this short pdf form and return to kmsaservices@vdw.co.za Membership Formats Student R 0 0R Student Member Free Plan Select No Charge Retired R 500 500R Retired Individual Member Valid for one year Select Invoiced to you privately Individual R 1 570 1 570R Individual Practitioner Membership Valid for one year Select Invoiced to you privately or invoiced to your company Corporate R 6 000 6 000R Corporate Group Membership Valid for one year Select Covering multiple Individual Practitioners The association is a not-for-profit body owned and managed by its members in terms of its constitution and memorandum of incorporation. The association recovers its operating costs from members by charging members an annual membership subscription fee, payable by the end of the second month of each year. Members may participate in the governance of the organisation at the annual general meeting of members or by volunteering to serve on the board or other operational committees. Need more details? Contact us We are here to assist. Contact us by phone, email or via our social media channels. Contact Us